Have Problems?

Sorry for bringing you inconvenience if this device cannot work properly, but most problems are common and can be fixed. Please tell us some information so that we can analyze the reason and provide you with steps to fix it soon. If this device is defective, we will arrange a free replacement for you immediately! Please trust us that we will do our best to help you and ensure your satisfaction, please do not get angry and give us a little time, thank you! 

External CD DVD Drive Problem?

1. Please tell us the brand and model of your computer.

2. Please tell us the number corresponding to the question below:

    1. This device can not power on (the indicator light never came on)
    2. The device cannot be recognized by your computer (There is no DVD-RW or CD-Drive icon in Windows Explorer).
    3. You only find two folders (AUDIO_TS and VIDEO_TS) when you try to play discs.
    4. It can play CD discs but not DVD discs.
    5. It can play CD and DVD discs but can not burn the disc.
    6. The computer can recognize it, but the current media player software can not play DVD or CD discs.
    7. Do not know how to change the region code.
    8. My computer may not supply sufficient power for this DVD drive (the indicator light will go out in a few seconds.).
    9. It works fine on another computer (Ignore it if you have no other computer).
    10. It also has the same problem on another computer (Ignore it if you have no other computer).


Other Devices Problem?

Please tell us the device name and your connections step.

Leave Message Online:

(We will definitely handle every email within 12 hours-workday / 24 hours-weekend&holidays. If you do not receive our email within 24 hours, the reason is that your email address cannot receive an email, so please contact us again and make sure the email address is correct. you can send an email directly to us via support@roofull.com)

 

TROUBLESHOOTING

 

HOW TO USE AN EXTERNAL OPTICAL DRIVE?

Step1:  Please push the DVD Drive front panel (where you load the disc) HARD to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation)

Step 2: Please remember to plug the laptop’s external power supply when using this DVD drive. If yours is a desktop computer, please use the USB port on the back panel of the computer.

Step 3: Please plug the DVD drive directly into the USB port on the computer (especially the USB port with thunder icon). If you need it, please use a self-powered USB hub

Step 4: Your computer will install the driver automatically and recognize this DVD drive.
If your computer cannot recognize this device, please ask us for steps to fix it.

Step 5: Press the button on the front panel of the DVD drive and fix the disc on the tray and keep the disc drive flat.

Step 6:  The DVD drive will detect the disc within one minute, then you can play or burn the discs through the corresponding software.

Free Media Player Software for Windows:


Free Media Player Software for Mac OS:


Free Burning Software for Windows:


Free Burning Software for Mac OS:

 

HOW TO USE A HDMI SWITCHER?

1. Please make sure yours are all 24AWG or 26AWG HDMI 2.0 cables and the length is less than 15ft.

2. Connect your source devices to the HDMI input on HDMI switch, then HDMI output on the switch to your TV or projector directly.

3. Power on your other devices and this HDMI switcher.

4. Now you can switch different source devices through remote or switch-button on HDMI switcher.

NOTE: Please press the switch-button on HDMI switcher for 4-10 seconds to turn on/off the Auto-switching function.

 

HOW TO USE A DIGITAL TO ANALOG AUDIO CONVERTER? 

1.Right connection steps: Optical or Digital Coaxial output on source device ==> Optical or Digital Coaxial input on converter ==> 3.5mm AUX or RAC L/R output on the other side of converter ==> AUX or RCA L/R input on your audio receiver.

2. Please set the audio settings in source device (TV) as below:
– Audio format: LPCM or PCM
– Audio Output Method: SPDIF Optical or digital coaxial

3. Please remove the plastic shields on the tips of the optical cable.

4. Adjust the volume in source device, this converter has not an audio volume control.

 

HOW TO USE A HDMI TO HDMI AUDIO EXTRACTOR?

1. Right connection steps: Source device to HDMI input on the converter, then HDMI output on the converter to your TV/monitor and 3.5mm AUX or Optical to your audio receiver (speaker/headphone).

2. Please use HDMI 1.4 and above cable

3. Please plug the DC power cable into the USB port on any of your devices.

4. Please control the “selector” on the converter to the right position (PASS, 2CH and 5.1CH mode)

5. For 2CH Mode: Please set the audio settings to LPCM/PCM audio format.

6. For 5.1CH Mode:  Please set the audio settings to LPCM, PCM, DTS, or Dolby Digital (AC-3) audio format (DO NOT support Dolby Digital Plus)

NOTE: This converter doesn’t support the HDMI ARC function, you can contact us for recommendations.

 

Free 2-Years Warranty

If everything is fine, please send us an email to get extra 2 years warranty (1 year warranty) for free!

We will reply and confirm with you within 12 hours (due to the time difference)

Warranty

30-day money-back guarantee for any reason + 18-months warranty service

If the product you bought from ROOFULL has any problem, we will always be responsible for you, you can feel free to contact us via support@roofull.com

Currently, all our orders are fulfilled by Amazon, if you’re not satisfied with this product(s), please contact Amazon customer service to return it for the refund within 30 days.

Contact Amazon Customer Service through the following steps :
1. Log in to www.amazon.com
2. Pull down to the bottom of this page and find the “Let Us Help You”— “Help” button, and click on it to get into a new page.
3. Find “Need more help ” in the middle of this page and move it to this button and you will see “Contact Us ” and click on it. Then you will get in touch with Amazon Customer Service Associate.
4. Or you may choose to call the Customer-Service by number 1 (888) 280-4331
Customers can contact Amazon.com Customer Service through the Contact Us link found on any Amazon.com Help page:
http://www.amazon.com/contact-us/

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to ‘Edit User Profile’.

 

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

 

Your Consent

By using our site, you consent to our website Privacy Policy.

 

Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below.

Last modified: 3/24/2017

 

Contact Us

 

If you have any questions about our Privacy Policy, please contact us at support@roofull.com

Terms of Use

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to roofull.com’s use of cookies in accordance with the terms of roofull.com’s Privacy Policy.

 

License to Use Website

Unless otherwise stated, roofull.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

  • Republish material from this website (including republication on another website), sell, rent or sub-license material from the website
  • Show any material from the website in public
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website except for content specifically and expressly made available for redistribution

 

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without roofull.com’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without roofull.com’s express written consent.

 

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to this website, for whatever purpose.

You grant to roofull.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to roofull.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or roofull.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

roofull.com reserves the right to edit or remove any material submitted to this website, or stored on roofull.com’s servers, or hosted or published upon this website.

Notwithstanding roofull.com’s rights under these Terms of Use in relation to user content, roofull.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

 

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. roofull.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, roofull.com does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

 

Limitations of Liability

roofull.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss
  • For any indirect, special or consequential loss
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if roofull.com has been expressly advised of the potential loss.

 

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit roofull.com’s liability in respect of any:

  • Death or personal injury caused by roofull.com’s negligence
  • Fraud or fraudulent misrepresentation on the part of roofull.com
  • The matter which it would be illegal or unlawful for roofull.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

 

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

 

Other Parties

You accept that, as a limited liability entity, roofull.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against roofull.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect roofull.com’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as roofull.com

 

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

 

Indemnity

You hereby indemnify roofull.com and undertake to keep roofull.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by roofull.com to a third party in settlement of a claim or dispute on the advice of roofull.com’s legal advisers) incurred or suffered by roofull.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use

 

Breaches

Without prejudice to roofull.com’s other rights under these Terms of Use, if you breach these Terms of Use in any way, roofull.com may take such action as roofull.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

 

Assignment

roofull.com may transfer, sub-contract or otherwise deal with roofull.com’s rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

 

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

Entire Agreement

These Terms of Use, together with roofull.com’s Privacy Policy, constitute the entire agreement between you and roofull.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

 

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 3/24/2017

 

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@roofull.com

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