
No matter which brand of the external optical drive, we may encounter some common problems. Normally, these problems are not caused by the CD/DVD drive and can be fixed, please refer to the following steps to troubleshoot or contact us for help through the contact form below (we’ll reply to you within 6~12 hours, you can send an email directly to us via support@roofull.com).
COMMON PROBLEMS & SOLUTIONS:
#1 Problem: Cannot power on:
Solution: Please push the DVD Drive front panel (where you load the disc) hard to ensure better inner power contact (the inner SATA interface may be loosened during long-distance transportation)
#2 Problem: Can not be recognized by Windows computer.
Solution: Try the following methods step by step until the problem is fixed.
- Update your Windows system if available. How to update it: https://support.microsoft.com/en-us/help/4027667/windows-10-update
- Turn off the firewall security and try this device first (Just for troubleshooting, you can turn on it later), then reboot your PC. How to turn off it (steps): https://www.lifewire.com/how-to-disable-the-windows-firewall-2624505
- Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC)
- Remove the USB hub or docking station, and try different USB ports on your laptops. For the desktop, please use the USB port on the rear panel of the PC.
- If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device.
- Please reinstall the Driver of the CD/DVD drive.
Step 1: Plugged the device into the laptop
Step 2: Uninstalled the driver- Press the Windows logo key + R to open the Run dialog box.
- Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow
- In Device Manager, expand DVD RW Drive drives, right-click the CD and DVD devices, and then select Uninstall.
- When you are prompted to confirm that you want to remove the device, select OK.
Step 3: Unplugged the device
Step 4: Restarted the laptop
Step 5: Plugged the device back into the laptop and it worked correctly. - Manually install the driver then reboot your computer. Download driver: https://www.dropbox.com/s/rilbqxxau82bmr8/ROOFULL-Win10USB30-Driver.rar?dl=0 (Please unzip and extract the driver file through the 7-zip or WinRAR tool, then run setup.exe to finish the driver installation.)
- If the problem still cannot be fixed, please try to remove and reinstall IDE/ATAPI drivers, and fix corrupted registry entries and other solutions provided by Microsoft: https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs
#3 Problem: Can not be recognized by MacBook Pro/Air/iMac.
Solution: Try the following methods step by step until the problem is fixed.
- Mac computer cannot recognize an external CD/DVD drive unless there is a CD or DVD disc in the player, so please remember to put CDs or DVDs.
- Plug the power cord attached to your laptop and make sure your laptop at 100% power (Ignore if desktop PC)
- Remove the USB hub or docking station, and try different USB ports on your laptops. For the desktop, please use the USB port on the rear panel of the PC.
- If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device.
- If your Mac computer still cannot recognize this device, please refer to methods in this link: https://setapp.com/how-to/how-to-access-external-drive-thats-not-recognized-on-mac.
#4 Problem: Recognition is normal but cannot play discs (Windows OS).
Solution: Try the following methods step by step until the problem is fixed.
- Please make sure your computer has an available media player software (e.g. VLC player, 5KPlayer, KMPlayer, PowerDVD) or burning software (e.g. Nero, ImgBurn, CDBurnerXP, Express Burn, Ashampoo Burning Studio Free)
- Remove the USB hub or docking station, and try different USB ports on your laptops. For the desktop, please use the USB port on the rear panel of the PC.
- If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device.
- Enable the “AutoPlay” function in the Windows OS and specify the default media player for CDs or DVDs, then reboot your computer and replug the CD/DVD drive. How to enable it: https://www.howtogeek.com/236241/how-to-enable-disable-and-customize-autoplay-in-windows-10/
- Turn off the firewall security and try this device first (Just for troubleshooting, you can turn on it later), then reboot your PC. How to turn off it (steps): https://www.lifewire.com/how-to-disable-the-windows-firewall-2624505
- Please set the region code to the right region code. You can change the region code up to 4~5 times. After that, the drive will retain the setting for the last region used. If your drive is set to Region #1, which includes Canada, the United States, and U.S. territories, you cannot watch a DVD from another region such as Europe or Japan until you change the code.
- Open Windows Explorer, find the DVD RW Drive icon.
- Right-click on the DVD drive and then select Properties.
- Click on the DVD Region tab. Select the region in which you want to change to and click OK.
#5 Problem: Recognition is normal but cannot play discs (Mac OS).
Solution: Try the following methods step by step until the problem is fixed.
- Please make sure your computer has available media player software (VLC player, or other software) or burning software (recommend software)
- Remove the USB hub or docking station, and try different USB ports on your laptops. For the desktop, please use the USB port on the rear panel of the PC.
- If this CD/DVD drive comes with a power supply cable, please use it to ensure enough power if you’re not sure your PC can supply sufficient power for this device.
- Please set the region code to the right region code. You can change the region code up to 4~5 times. After that, the drive will retain the setting for the last region used. If your drive is set to Region #1, which includes Canada, the United States, and U.S. territories, you cannot watch a DVD from another region such as Europe or Japan until you change the code.
- Insert the CDs or DVDs into the optical drive on your Mac computer. A dialog box will open, prompting you to select a region for your DVD drive.
- Consult the DVD package to verify which region code to use. For example, Canada, the United States, and U.S. territories use Region 1.
- Click the “Change Drive Region to” drop-down menu, and then click the region code.
- Click “Set Drive Region.”
- Click on the “Lock” icon to save your settings.
#6 Problem: Can play CDs but not DVDs (Windows OS).
Solution: Please try a different media player software such as VLC player or 5KPlayer. Note: The new version of Windows Media Player no longer supports DVD playback.
#7 Problem: Only two folders (AUDIO_TS and VIDEO_TS) when you try to play discs. (Windows OS).
Solution: Please refer to #4 problem and solution, please confirm that “Autoplay” is enabled and reboot the computer.
#8 Problem: Do not know how to change the region code. (Windows OS).
Solution: Please refer to #4 problem and the last step, please reboot the computer after settings.
#9 Problem: Do not know how to change the region code. (Mac OS).
Solution: Please refer to #5 problem and the last step, please reboot the computer after settings.
#10 Problem: One of my computers cannot run the external CD/DVD drive.
Solution: Please tell us the brand and model of the computer that cannot work with the CD/DVD drive, we will reply to you and provide steps via email.
#11 Problem: This device cannot run on multiple computers.
Solution: This CD/DVD drive may be defective or damaged during shipment, you can contact Amazon to replace a new one for free or send a message to us and allow us to arrange a free replacement for you. If you have no time to wait for a new device, please contact Amazon to get a return label and return it for a full refund.
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Our Audio & Video Accessories include 4K HDMI Switch, Optical to/from Coax Digital Audio Converter, Digital to Analog Audio Adapter, etc.
Each audio & video accessory is tested 3 times before being sold, but it is still not ruled out that some devices are defective or damaged during long-distance transportation. If our equipment cannot work normally, please leave us a message below or send an email directly to support@roofull.com. Please forgive that we can only reply to you within 6~12 hours due to the time difference, but we will definitely provide you with a solution that satisfies you.
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If you don’t find any useful information and want to get our assistance directly, please leave a message directly and we will reply to you within 6-12 hours.