Most problems are common, which are not caused by the device and can be fixed. Please refer to the corresponding solution steps below to try it first. If the problem is not resolved, please click to contact us directly for a free replacement or further assistance.  Click here for the Mac Solution
For some models, the data cable is on the back of the device!
Please remove your USB hub and plug the data cable into your computer. If the model you purchased has an extra power supply cord, recommend using it together.

CD/DVD drive cannot be recognized by Windows computer

Step 1: Click Start Settings Update & security. Make sure that your system is up to date and that there are no hardware driver updates to install.


Step 2: Remove the USB hub and plug the data cable into your computer directly. If the model you purchased has an extra power supply cord, recommend using it together.


Step 3: Reinstall the driver:
— Right-click the Windows Start Button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager
— Click “View
— Click “Show hidden devices
— Fine this DVD/CD-ROM drives or similar name
— Right-click and select “Uninstall
— Reboot your computer and replug the external drive.
— Windows will detect the drive and then reinstall it.
— If the problem is solved, please ignore the next steps 5, 6, and 7.


Step 4: Delete IDE ATA/ATAPI controllers
— Right-click the Windows Start Button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager
— Click “View
— Click “Show hidden devices
— Expand IDE/ATAPI Controllers then uninstall each of the following: ATA Channel 0, ATA Channel 1, Standard Dual Channel PCI IDE Controller
There might be multiple entries listed for ATA Channel 0, 1, and PCI IDE Controller; uninstall all of them then restart your computer. Windows 10 will detect the drive and then reinstall it.


Step 5: Remove Virtual Drive Software

Virtual drive software, which is used to mount disc images (ISOs) can sometimes cause conflict with physical optical drives. If you have utilities such as Daemon Tools, PowerISO, ISO Recorder, or similar software installed, remove them. Press Windows key + x  and choose Programs and Features. Highlight the program and click Uninstall.


Step 6: Install Drive Manually
— Download the driver program from: https://www.dropbox.com/s/nbeg82t445phqk8/WIN%20DRIVER.7z
— Unzip it through WinRAR or 7zip software.
— Run the “setup.exe” file
— Reboot your computer and try the device again.

CD/DVD drive can be recognized by Windows but does not play CDs and DVDS

* First, please make sure your Windows computer has recognized this device (successful installation), then try the following steps.

Step 1: If you want to read, burn, or rip (copy) your CDs and DVDs, please make sure your Windows computer has an available media player software, burning software, or ripping software. If not, please install the corresponding software first.  You can find our recommended software in the FAQs below.


Step 2: If your Windows computer recognizes this device well, please change the region code to the right number.
Method One:
— Right-click the Start button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager.
— When the Device Manager window opens, expand DVD/CD-ROM drives. Right-click on your DVD drive and then select “Properties”.
— Click on the DVD Region tab. Select the region in which you want to change and click OK.

Method Two:
-Press Windows + E keys to open Windows Explorer
-Right-click on the CD/DVD drive icon.
-Right-click on your CD/DVD drive icon. From the context menu, select Properties.
-Open the “Hardware” tab.
-Select the name of the player and at the bottom, do “properties“.
-Click the “DVD Region” tab.
-Look in the list offered to you and select a country in the region from which the DVD originates.
-Press the OK button to save the region change of your DVD player.

These are the DVD region codes:

Region 1 – Canada, the United States, and U.S. territories.
Region 2 – Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland.
Region 3 – Southeast Asia, and East Asia (including Hong Kong).
Region 4 – Australia, New Zealand, the Pacific Islands, Central America, Mexico, South America, and the Caribbean.
Region 5 – Eastern Europe, Russia, the Indian Subcontinent, Africa, North Korea, and Mongolia.
Region 6 – China.
Region 7 – reserved for unspecified special use.
Region 8 – Special international venues for air and oceanic travel.

Warning:
You can change the region code set up to 4~5 times. After that, the drive will retain the setting for the last region used.


Step 3: If you can only see the file on the disc but cannot play it, please turn on the “AutoPlay” function in your Windows OS:
— Open the Start menu. Click Settings > Devices.
— Click AutoPlay on the lower-left side of the display. Then slide the Use AutoPlay for all media and devices toggle on or off.
— Under Choose AutoPlay Defaults, set the default action for AutoPlay when connecting each type of media or device.


Step 4: Now, you can use the corresponding software to read, burn, or rip (copy) your CDs and DVDs.

CD/DVD drive reads CD's but does not read DVD's

Step 1: If you are using Windows Media Player or iTunes software, please search and install “VideoLAN VLC Player”, “5KPlayer”, or “KM Player” from Google.
* If the problem is not solved, please try the next step.


Step 2:  Edit the registry to fix this problem.
— Right-click the Start menu
— Click on “Run”
— Type “Regedit” and click OK
— Go to string key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
— Delete “upper filters” and “lower filters” in the right side window.
— Right-click my computer in the start menu.
— Click Properties
— Go to the hardware tab
— Click Device Manager
— Expand the DVD drives
— Right-click the DVD drive and click Uninstall
— Restart computer

Best media player software for Windows OS

— VideoLAN VLC Player (download link) * Free
— 5KPlayer (download link) * Free
— CyberLink PowerDVD 20 Ultra (download link) * Paid

Best burning software for Windows OS

— Ashampoo Burning Studio Free (download link) * Free & Paid
— CDBurnerXP (download link) * Free
— BurnAware Free (download link) * Free
— Express Burn (download link) *Free version & Paid
— Leawo DVD Creator (download link) * Paid
— CyberLink PowerDVD 20 Ultra (download link) * Paid

Best ripping software for Windows OS

* DVD Ripping Software for Windows:
— WinX DVD Ripper (download link) * Free
— HandBrake (download link) * Free
— DVD Shrink (download link) * Free
— MakeMKV (download link) * Free
— DVDFab DVD Ripper (download link) * Free version & Paid
— WinX DVD Ripper Platinum (download link) * Paid
— VideoSolo BD-DVD Ripper (download link) * Paid
— Leawo DVD Ripper (download link) * Paid
— AnyMP4 DVD Ripper (download link) * Paid
— Ashampoo® Burning Studio 22 (download link) * Paid


* CD Ripping Software for Windows:
— NCH Software (download link) * Free
— dBpoweramp CD Ripper (download link) * Free trial available for 21 days
— Free RIP (download link) * Free
— Exact Audio Copy (download link) * Free
— Express Rip (download link) * Free
— iTunes (download link) * Free

How to change the DVD region code?

First, please make sure your Windows computer recognizes this CD/DVD drive first, then refer to the following two methods to change the region code to the right one:

Method One:
— Right-click the Start button or press the Windows Logo + X key combination on the keyboard and, from the list, click to select Device Manager.
— When the Device Manager window opens, expand DVD/CD-ROM drives. Right-click on your DVD drive and then select “Properties”.
— Click on the DVD Region tab. Select the region in which you want to change and click OK.


Method Two:
-Press Windows + E keys to open Windows Explorer
-Right-click on the CD/DVD drive icon.
-Right-click on your CD/DVD drive icon. From the context menu, select Properties.
-Open the “Hardware” tab.
-Select the name of the player and at the bottom, do “properties“.
-Click the “DVD Region” tab.
-Look in the list offered to you and select a country in the region from which the DVD originates.
-Press the OK button to save the region change of your DVD player.


These are the DVD region codes:
Region 1 – Canada, the United States, and U.S. territories.
Region 2 – Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland.
Region 3 – Southeast Asia, and East Asia (including Hong Kong).
Region 4 – Australia, New Zealand, the Pacific Islands, Central America, Mexico, South America, and the Caribbean.
Region 5 – Eastern Europe, Russia, the Indian Subcontinent, Africa, North Korea, and Mongolia.
Region 6 – China.
Region 7 – reserved for unspecified special use.
Region 8 – Special international venues for air and oceanic travel.


Warning: You can change the region code set up to 4~5 times. After that, the drive will retain the setting for the last region used.

How to use Windows Media Player to copy (rip) music from CDs to computer?

This article explains how to copy, or rip, music from a disc to your computer with Windows Media Player 12 on Windows 10, Windows 8, and Windows 7.

For Windows users who have Windows Media Player built-in, copying music to your computer is easy. When you have the CD you want to copy ready, Windows Media Player will do most of the work for you.

Step 1. Insert the disc into your CD/DVD drive. If an autoplay option appears, ignore it or exit out of it.


Step 2. Open Windows Media Player. Either search for it from the Start menu or enter the wmplayer command in the Run dialog box.


Step 3. Go to the Folders list and select the music disc.
Note: The CD might be called Unknown album or something else, but either way, it is represented by a small disc icon.


Step 4. Select Rip CD to have Windows Media Player rip the CD with default settings, or select Rip settings to change the format, quality, and location settings.

Note: In older versions of Windows Media Player, you’ll right-click the CD and select Rip CD to the library.


Step 5. Select Rip settings > Format to choose an audio format. The first several options are Windows Media Audio formats, followed by MP3 and WAV. Select the format for the copied music.


Step 6. Select Rip settings > Audio Quality to select sound quality. The options vary from computer to computer but can range from 48 Kbps (which will make files with the smallest size) to as high as 192 Kbps (this is the best quality but produces the largest file sizes).


Step 7. Select Rip settings > More options to adjust other settings, such as ripping CDs automatically, ejecting the disc after the CD rip, changing where the music is copied on the computer, and choosing the details to include in the file names.

Note: Before you start the CD rip, manually set Windows Media Player to find album info online automatically. Go to the left panel, right-click the disc, then choose Find album info.


Step 8. When you’re ready for Windows Media Player to copy the music to your computer, select Rip CD.


Step 9. The button changes to Stop rip. In the Rip Status column, the track being copied will say Ripping, and the remaining tracks will say Pending until they’ve been copied, after which the status changes to Ripped to library. To monitor the ripping status of each song, watch the progress bar.


Step 10. When every song is finished ripping, exit Windows Media Player, eject the CD and use the music now stored on your computer.

Tip: If you don’t know what folder Windows Media Player copied the music to, select Rip settings > More options. You’ll find the location in the Rip music to this location section.


Step 11. If the music isn’t in the correct format for your needs, don’t re-rip the songs. Instead, run the files that need to be converted through a free audio file converter.

Note: Windows 11 has a new version of Windows Media player called Media Player for Windows 11, featuring an enhanced music library, playlist management, dedicated playback view features, and more.

Why does my DVD not play on Windows Media Player?

Windows Media Player doesn’t support movie playback in Windows 10, but data DVDs are supported. If you want to watch a movie DVD, you’ll need to download a third-party DVD application, such as free VideoLAN VLC Player (download link)  or 5KPlayer (download link).

Most problems are common, which are not caused by the device and can be fixed. Please refer to the corresponding solution steps below to try it first. If the problem is not resolved, please click to contact us directly for a free replacement or further assistance.  Click here for the Windows Solution
For some models, the data cable is on the back of the device!
Please remove your USB hub and plug the data cable into your computer. If the model you purchased has an extra power supply cord, recommend using it together.

CD/DVD drive can not be recognized by Mac computer

Step 1: Remove the USB hub and plug the data cable into your computer directly.


Step 2: If the model you purchased has an extra power supply cord, recommend using it together.


Step 3: Mac computer cannot recognize the device and disc unless there is a CD or DVD disc in the player, please insert a CD or DVD disc and try it again.


Step 4: Check Your Settings
— Click the Finder icon in the Dock, then choose Finder.
— From the Finder menu, click Finder and choose the Preferences menu item.
— Choose Preferences > under the General section, make sure you have set it to show the external disks and DVDs.


Step 5: Open DVD Player using Rosetta
There are many users experiencing the external DVD player not showing up errors on macOS Monterey & Apple Silicon M1 Mac. If you can’t open your external DVD drive on Mac, follow the steps below:
— If “DVD Player” is running, choose the window, and type ⌘+Q
— On Finder, type Shift+⌘+G
— Then type “/System/Library/CoreServices/Applications/” and click “Go“.
— Next, choose “DVD Player” (select it, don’t start the app) and then type ⌘+I
— Check “Open using Rosetta” and type ⌘+W
— Add “DVD Player” to “Dock” by drag-and-drop (remove prev if already in the Dock)
— Open “DVD Player” (from the Dock only!)
— Insert a DVD in a disc drive, and play a DVD


Step 6: Reset the SMC of your Mac
In many cases, the external DVD player is not showing up or is not recognized by Mac because it doesn’t get enough power. So you’re suggested to reset the SMC of the Mac. Resetting the SMC can solve various power/battery-related issues and other common problems. Before you start, disconnect the external DVD drive and any other non-essential devices.


Step 7: Remove any virtual machine software
Virtual machines help users to run other systems such as Windows and Linux on Mac. So Mac users can use Windows apps on Mac without the need to perchase another PC. However, the virtual machine software can sometimes cause conflict with a physical optical drive. If your external DVD drive is not working on your Mac and you happen to have a virtual machine app on the computer, consider removing the software.

CD/DVD drive can be recognized by Mac but does not play CDs and DVDS

Step 1: If you want to read, burn, or rip (copy) your CDs and DVDs, please make sure your Windows computer has an available media player software, burning software, or ripping software. If not, please install the corresponding software first. You can find our recommended software in the FAQs below.


Step 2: Confirm the region code is right.
— Insert the CDs or DVDs into the optical drive on your Mac computer. A dialog box will open, prompting you to select a region for your DVD drive.
— Consult the DVD package to verify which region code to use. For example, Canada, the United States, and U.S. territories use Region 1.
— Click the “Change Drive Region to” drop-down menu, and then click the region code.
— Click “Set Drive Region.
— Click on the “Lock” icon to save your settings.

These are the DVD region codes:
Region 1 – Canada, the United States, and U.S. territories.
Region 2 – Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland.
Region 3 – Southeast Asia, and East Asia (including Hong Kong).
Region 4 – Australia, New Zealand, the Pacific Islands, Central America, Mexico, South America, and the Caribbean.
Region 5 – Eastern Europe, Russia, the Indian Subcontinent, Africa, North Korea, and Mongolia.
Region 6 – China.
Region 7 – reserved for unspecified special use.
Region 8 – Special international venues for air and oceanic travel.

Warning: You can change the region code set up to 4~5 times. After that, the drive will retain the setting for the last region used.

 

Best media player software for Mac OS

— iTunes (download link) * Free — for CDs Only!
— VideoLAN VLC Player (download link) * Free
— Apple DVD Player APP (download link) * Free
— Mac Media Player (download link) * Free
— MPlayerOSX (download link) * Free
— QuickTime (download link) * Free

Best burning software for Mac OS

— Burn (Mac)  (download link) * Free
— iTunes (download link) * Free
— Simply Burns (Mac) (download link) * Free
— Finder *Free
— iDVD for Mac (download link) * Free
— LiquidCD (download link) * Free

Best ripping software for Mac OS

* DVD Ripping Software for Mac:
— MacX DVD Ripper Mac Free Edition (download link) * Free
— HandBrake (download link) * Free
— MakeMKV (download link) * Free
— VideoLAN VLC Player (download link) * Free
— DVDFab DVD Ripper (download link) * Free version & Paid


* CD Ripping Software for Mac:
— iTune (download link) *Free
— dBpoweramp CD Ripper (download link) *Free trial available for 21 days

How to rip a CD with iTunes on Mac

The process of ripping a CD and turning the audio into MP3 files is the same whether iTunes is on a Mac or Windows, here’s how it works:

Step 1. Open iTunes / Music on the computer you want to import the songs to


Step 2. Insert the CD you want to rip and turn into MP3s


Step 3. When iTunes recognizes the disc and shows the “Audio CD” screen, click on the “Import CD” button


Step 4. A progress bar will appear at the top of the iTunes screen, just wait for this to finish after iTunes is finished importing the CD

When completed, the progress bar will vanish from iTunes and the audio tracks will have a little green checkmark next to them in iTunes.

You’re done, you now have MP3s of your songs from the CD! Now you can eject the CD from iTunes and you’ll find the mp3 tracks in your regular iTunes music library. If you’re ripping a large collection of CDs repeatedly, once you’re done you might want to get album art for iTunes too so that the iTunes library looks like it’s supposed to.

As a quick side note, iTunes will default to import an audio CD using an MP3 encoder with high-quality settings at 160 kbps. Those iTunes import settings can be changed if necessary, to either raise or lower the quality and bitrate or to change the import format from MP3 to M4A if desired.

Once the songs are stored in your iTunes library, you can do whatever you want with them. Listen and enjoy, copy them to your iPhone or iPad, make them into ringtones for an iPhone (just remember that copying iTunes to an iPhone has changed in new iTunes versions and it’s a little different), whatever you want.

If the steps we provide can’t solve the problem, please leave a message to us directly below, we will provide you with a free replacement or further assistance within 6~12 hours (due to the time difference), and ensure your 100% satisfaction, please give us a chance to help you!

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