(External DVD Drive) External CD/DVD Drive Can Not Power On.

 

Reason: The inner SATA interface may be loosened during long distance transportation.
Solve: Please push the DVD Drive front panel (where you load the disc) HARD to ensure better inner power contact.

(External DVD Drive) Does ROOFULL External CD/DVD Drive Need to Install Driver?

 

All ROOFULL external CD/DVD drives do not need extra driver, normally it will install driver automatically after plugging in your computer or laptop.

Please refer to other issues and solutions or contact us: please leave message online or send message to us via support@roofull.com

 

(External DVD Drive) The Device Can Not Be Recognized by Computer (No DVD Drive Icon in Windows Explorer)

 

This issue may have occurred after one of the following situations:

  • Your computer has power shortage problem.
  • You upgrade the Windows operating system.
  • You install or uninstall CD or DVD recording programs.

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Solution 1:

Step1: The inner SATA interface may be loosened during long distance transportation, please push the DVD Drive front panel (where you load the disc) HARD to ensure better inner power contact, and make sure the cable ended up is fully plugged into the USB port.

Step 2: Try another USB port on your computer or laptop if it have.

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Solution 2: Show Hidden (Unhide) CD/DVD Devices in Windows 10

Have you attempted to show the hidden device in Windows 10? At times, Windows 10 update will do a reset, and restore some settings to an earlier state. As soon as your disc is not showing up as normal, try at first to unhide CD/DVD device.

Navigate to This PC -> Manage -> Device Manager -> View -> Show hidden devices.

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Solution 3: Uninstall IDE ATA/ ATAPI Controllers

If solution 2 (show hidden devices) does not solve the problem, please continue.

Step 1. Locate the DVD/CD-ROM drives and IDE ATA/ATAPI controllers items. Right-click on each entry present under both “DVD/CD-ROM drives” and “IDE ATA/ATAPI controllers” sections one by one and select Uninstall.

Step 2. Right-click again these items and select “Scan for hardware change” this time.

Step 3. Reboot your computer after these changes.

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Step 4: Update or reinstall CD/DVD Driver

To update the driver, search for the driver on the device manufacturer’s website, and then follow the installation instructions on the website.

Step 1. Press the Windows logo key + R to open the Run dialog box.

Step 2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

Step 3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click “Uninstall”.

Step 4. When you are prompted to confirm that you want to remove the device, click “OK”.

Step 5. Restart the computer.

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Solution 5: Fix CD/DVD Drive Missing by Command Prompt

Using command prompt usually increases the chance to fix CD/DVD disc missing in Windows 10, and it’s comparatively simple to operate.

Step 1. To open elevated Command Prompt in Windows 10, only type CMD in the start menu search box. Right-click on the Command Prompt desktop app and choose Run as administrator.

Step 2. Copy(Ctrl+C) and paste(Ctrl+V) the following command in the Command Prompt and press Enter.

reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Step 3. A message “The operation completed successfully” then appears. Close the Command Prompt window and go back to check if the CD/DVD icon is back.

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Solution 6: Fix Corrupted Registry Entries

Step 1. Press Windows+R keys simultaneously to launch a Run command. Type regedit and press Enter.

Step 2. Follow the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

Step 3. Look for UpperFilters and LowerFilters strings on the right side panel.

Step 4. Right-click them and choose “Delete”.

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Solution 7. Create a Registry Subkey

Step 1. Open Registry, as solution 4 step 1 taught.

Step 2. Follow the path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\

Step 3. Right-click on the blank space on the right panel, when the New option pops up, choose Key.

Step 4. Create a new Controller0 key under atapi key.

Step 5. Select the new Controller0 key. On the right side of the pane, right click on the blank space and choose DWORD(32-bit) Value.

Step 6. Set the name as EnumDevice1 and press Enter. Then double-click it to set the Value data as 1. Press OK to save the setting.

Step 7. Exit Registry Editor.

Step 8. Restart your computer.

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Solution 8: Power shortage problem

If the above 7 solutions can’t fix the problem, the reason may be power shortage problem (your computer can not supply enough power for external optical drive):

1. Please connect the external power supply for laptop.
2. Please try another USB port on your computer.
3. If you have, please try another computer / laptop.
4. If you have, please try a powered USB HUB or docking station.

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Conclusion

* If this device proves to be defective, we will provide you with replacement immediately, it will arrive within one week, normally 3-5 days.
* If it proves to be the problem of computer power shortage, we can recommend a available device for you computer,  please return it for refund first.
* If you have no another computer / powered HUB / docking station and think your computer can supply enough power for this external dvd drive, we can also provide you with replacement for free.

Contact us: Please leave message online or send message to us via support@roofull.com

 

(External DVD Drive) Unable to Play Disc, Only (AUDIO_TS and VIDEO_TS) Two Folders.

 

This issue may have occurred after one of the following situations:

1. Your computer can not supply enough power for the external optical drive.
2. The “AutoPlay” is not enabled in your Windows system.

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Solution 1:

If the reason is “AutoPlay”, please enable the “AutoPlay” in Windows system.

Steps for Windows 10 or 8 OS: https://bit.ly/autoplay-win10
Steps for Windows 7 OS: bit.ly/autoplay-win7

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Solution 2:

If the reason is the problem of computer power shortage:

1. Please connect the external power supply for laptop.
2. Please try another USB port.
3. If you have, please try another computer / laptop.
4. If you have, please try a powered USB HUB or docking station.

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If the problem can not be fixed, please leave message online or send message to us via support@roofull.com, we will provide you further assistance or replacement immediately until everything is fine.

 

(External DVD Drive) The Current Media Player Can not Play CDs or DVDs.

 

This issue may have occurred after the following situation:

Your current media player software (such as Windows Media Player) may have version or decoding issue.

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Solution:

Step 1: In order to confirm the reason, please try other two popular media player first:

– 5K Player Download Link: https://www.5kplayer.com/
– VLC Player Download Link: https://www.videolan.org/vlc/download-windows.html

Step 2: If 5K player and VLC player still can not play CD or DVD discs, please leave message online or send message to us via support@roofull.com, we will provide you further assistance or replacement immediately until everything is fine.

 

(External DVD Drive) How to Change the Region Code ?

 

Steps:

1.Press the Windows key + R to open the Run box. Type in devmgmt.msc and press Enter.
2.When the Device Manager window opens, expand DVD/CD-ROM drives. Right-click on your DVD player and then select Properties.
3. Click on the DVD Region tab. Select the region in which you want to change to and click OK.

If it still can not work well, please leave message online or send message to us via support@roofull.com, we will provide you further assistance or replacement until everything is fine.

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Region code and Area
FREE   Informal term meaning “worldwide”. Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have regions 1–6 flags set. Region 0 is commonly referred to as “Region Free”, especially when talking about DVD and Blu-ray Disc players. But the formats of NTSC and PAL can be a factor in this.

Region code: 1   United States, Canada, U.S. territories, Bermuda
Region code: 2   Europe (except Russia, Belarus, Ukraine, Moldova, Georgia, Armenia, Azerbaijan), Egypt, Middle East, Japan, South Africa, Greenland, British Overseas Territories, British Crown Dependencies, French Overseas departments and territories
Region code: 3   Southeast Asia, South Korea, Taiwan, Hong Kong, Macau
Region code: 4   Latin America (except French Guiana), Suriname, New Zealand, Australia
Region code: 5   South Asia, Afghanistan, Russia, Belarus, Ukraine, Moldova, Georgia, Armenia, Azerbaijan, Africa (except Egypt, South Africa), Central Asia, Mongolia, North Korea
Region code: 6   Mainland China
Region code: 7   Reserved for future use, MPAA-related DVDs and “media copies” of pre-releases in Asia
Region code: 8   International venues such as aircraft, cruise ships, spacecraft, etc.
Region code: 9   These region discs have all eight flags set, allowing the disc to be played in any location, on any player.

 

(External DVD Drive) Do ROOFULL External CD/DVD Drive Support Chrome OS or Chromebook?

 

All our external CD/DVD drives (as well as other brands) only work with Windows system and Mac 10.10.14 OS, it doesn’t support Chrome OS (it’s determined by Chrome OS), we can not control Chrome OS.

Currently, the only solution may work be VLC plugin, here is the link: https://chrome.google.com/webstore/detail/open-in-vlc-media-player/ihpiinojhnfhpdmmacgmpoonphhimkaj?hl=en

You can try it at your convenience, if it still can not work, recommend to return the external DVD drive for refund, currently there should be still no a available external optical drive for Chromes OS.

So sorry!

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If you need more information or other help, please leave message online or send message to us via support@roofull.com, we will try our best to help you.

 

(Digital to Analog Audio Converter) This Converter Has no Audio Out

 

Please refer to the following steps and check it again, if this converter is defective, we will provide you replacement immediately (arrive within one week).

1. Right Connection Steps:

Optical or Digital Coaxial output on source device ==> Optical or Digital Coaxial input on converter ==>3.5mm AUX or RAC L/R output on the other side of converter ==> AUX or RCA L/R input on your Audio receiver.

2. Please set the audio settings in your source device as below:
– Audio format: LPCM or PCM
– Audio Output Method: SPDIF Optical or digital coaxial

3. Please remember to remove the plastic shields on the tips of the optical cable

4. This converter has not audio volume control, please adjust the volume in source device.

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If the problem cannot be fixed, please leave message online or send message to us via support@roofull.com, we will provide you further assistance or replacement until everything is fine.

 

(Optical & Coaxial Digital Audio Converter) This Converter Has no Audio Out

 

Please try steps below and help us to make sure the reason firstly, if this converter is defective, we must be responsible for you.

1. Connection steps:

SPDIF Optical or Digital Coaxial output on your source device==> Optical or Digital Coaxial Input on converter ==> Optical or Digital Coaxial Output on the other side of converter ==>Optical or Digital Coaxial Input on audio receiver.

2. Make sure the power adapter work well (The power indicator light is on)

3. This converter has a “Switch” to control input methods between Optical and Digital Coaxial, please make sure it’s in the right place.

4. This converter has no no decoding function, please make sure that the output method of the source device is SPDIF Optical, and the audio format are Dolby Digital (AC-3), DTS, and LPCM or PCM. (Please turn off Dolby Digital Plus, it’s not supported.)

5. Please remember to remove the plastic shields on the tips of the optical cable.

6. This converter has not audio volume control, please adjust the volume in source device.

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If the problem cannot be fixed, please leave message online or send message to us via support@roofull.com, we will provide you further assistance or replacement until everything is fine.

 

Privacy Policy

 

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to ‘Edit User Profile’.

 

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

 

Your Consent

By using our site, you consent to our website Privacy Policy.

 

Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below.

Last modified: 3/24/2017

 

Contact Us

 

If you have any questions about our Privacy Policy, please contact us at support@roofull.com

 

 

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to roofull.com’s use of cookies in accordance with the terms of roofull.com’s Privacy Policy.

 

License to Use Website

Unless otherwise stated, roofull.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

  • Republish material from this website (including republication on another website), sell, rent or sub-license material from the website
  • Show any material from the website in public
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website except for content specifically and expressly made available for redistribution

 

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without roofull.com’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without roofull.com’s express written consent.

 

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to roofull.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to roofull.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or roofull.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

roofull.com reserves the right to edit or remove any material submitted to this website, or stored on roofull.com’s servers, or hosted or published upon this website.

Notwithstanding roofull.com’s rights under these Terms of Use in relation to user content, roofull.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

 

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. roofull.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, roofull.com does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

 

Limitations of Liability

roofull.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss
  • For any indirect, special or consequential loss
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if roofull.com has been expressly advised of the potential loss.

 

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit roofull.com’s liability in respect of any:

  • Death or personal injury caused by roofull.com’s negligence
  • Fraud or fraudulent misrepresentation on the part of roofull.com
  • Matter which it would be illegal or unlawful for roofull.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

 

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

 

Other Parties

You accept that, as a limited liability entity, roofull.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against roofull.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect roofull.com’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as roofull.com

 

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

 

Indemnity

You hereby indemnify roofull.com and undertake to keep roofull.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by roofull.com to a third party in settlement of a claim or dispute on the advice of roofull.com’s legal advisers) incurred or suffered by roofull.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use

 

Breaches

Without prejudice to roofull.com’s other rights under these Terms of Use, if you breach these Terms of Use in any way, roofull.com may take such action as roofull.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

 

Assignment

roofull.com may transfer, sub-contract or otherwise deal with roofull.com’s rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

 

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

Entire Agreement

These Terms of Use, together with roofull.com’s Privacy Policy, constitute the entire agreement between you and roofull.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

 

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 3/24/2017

 

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@roofull.com

Warranty

 

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

  • 12-Month Warranty for Quality-Related Issues
  • Requests from outside country of purchase
    We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
  • Requests for orders shipped internationally
    We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

 

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Roofull products is strictly prohibited.

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